Case Studies

Business process re-engineering from capital projects to operations.

The client took a close look at their enterprise asset management (EAM) program in 2019, identifying asset handover and onboarding for both new and replacement assets as a high-impact issue. Intueor was responsible for helping manage the project and identifying several critical business improvement initiatives.

As a critical element of an overall enterprise asset management (EAM) improvement program, the client identified asset handover and onboarding for both new and replacement assets as a high impact issue.

The client retained Intueor to assist in conducting a study to identify and analyze opportunities for improvement. Intueor’s business process re-engineering work involved understanding the current assets, problem areas, and designing a future state for asset information handover processes. We also conducted a pilot with a designated construction project to support the deployment of the new processes, standards, tools, and templates. And we created an optimization plan focused on driving and sustaining continuous improvement, to be implemented with the new Enterprise Asset Management system.

Intueor responsibilities also included developing tools to be used by future construction and systems vendors to collect and provide asset information for the client to transfer into new the EAM system, and identifying requirements to be added to the EAM statement of work that would improve this asset information handover process.

Based on observations from the pilot phase, Intueor made a series of recommendations related to asset acquisition processes, asset information requirements to be incorporated into contractor deliverables during capital construction, enterprise-wide transit asset management practices, and standardized Asset Data Dictionary and Definition Documents (AD4s).