Intueor managed a $47 million program for a large transit agency to transform enterprise-wide technologies, modernizing processes and systems in financial management, accounting, and other human resources functions.
Beginning in 2004, the client embarked on a business advancement program that would modernize its back-office administrative systems. The modernization effort included a comprehensive reengineering effort of the agency’s business practice to a state of contemporary practice. Broadly, the project had the following overarching goals:
• Transform end-to-end business practices;
• Replace legacy applications with modern integrated systems;
• Develop and institute standards, policies, and performance measurement;
• Prepare workforce for business change with effective change management.
Intueor supported this transformation from concept to commissioning by leading the Program Management Office (PMO) and supporting the requirements development, business process re-engineering, systems rationalization, procurement strategy and support, software vendor selection, day-to-day project management, implementation oversight, and organization change management. The project was implemented in two phases: Phase 1 was focused on human resources, including payroll; Phase 2 was focused on finance and maintenance management.
Intueor's has provided the client a series of benefits during this project, including:
• A streamlined collection of employee time, reducing more than 20 different methods of time collection.
• An automated processing of employee collected time into payable time (using the compensation rules from the five collective bargaining agreements).
• Consolidation of three different payroll cycles into one enterprise wide single payroll cycle. Prior to our work, the client had a monthly, semi-monthly, and bi-weekly payrolls for different segments of the workforce.
• An online and electronic management of recruitment. Prior to our work, all of the client's processes were manual and paper-based. Now applicants apply for jobs online and are able to track their application status on-line.
• An employee self-services (ESS) program, which replaced manual employee services that handled paycheck handling, address changes, and W-2 processing. This employee self-services program has now enables staff to access information at any time and from any location through a secure web connection.
The U.S. Navy sought local partners to revitalize a campus, near where the Naval Information Warfare Systems Command (NAVWAR) is headquartered. In response, the client and the Navy worked together to deliver new facilities for NAVWAR, including a central mobility hub.
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